These Terms and Conditions govern your use of The Networker platform, operated by The Networker Group Ltd. By accessing the site, registering an account, listing an event or buying a ticket, you agree to these Terms. They are written under the laws of England and Wales and your statutory rights as a consumer are not affected.
Our role: The Networker is an online marketplace that lets organisers list events and sell tickets, and lets attendees discover and book those events. We are a disclosed agent for the organiser when collecting ticket payments — the contract for the event itself is between you and the organiser, not us.
1 About Us
The Networker Group Ltd is registered in England and Wales (Company No: 15252227, VAT No: 454 4092 94). Registered address: Magpas HQ, Barnwell Road, Alconbury Weald, Huntingdon, Cambridgeshire PE28 4YF. You can contact us at hello@the-networker.co.uk.
2 Eligibility & Accounts
- You must be at least 18 years old, or 16+ with the consent of a parent or guardian, to create an account or buy a ticket
- You must provide accurate information and keep your account secure — you are responsible for activity under your login
- We may suspend or close accounts that breach these Terms, are used fraudulently, or that have been inactive for an extended period
3 For Attendees — Buying Tickets
- When you buy a ticket, you are entering a contract with the event organiser, not with The Networker. The event organiser is responsible for delivering the event as described.
- All payments are processed by Stripe. Card details are collected and stored by Stripe — we do not see or hold them.
- Ticket prices, taxes and any organiser booking fees are shown clearly at checkout before you pay
- You'll receive an email confirmation and e-ticket. Bring this with you (digitally or printed) to gain entry.
- It is your responsibility to check the event date, venue, age restrictions and any specific requirements before purchase
14-day cancellation rights (Consumer Contracts Regulations 2013): Tickets for live events are generally exempt from the standard 14-day cooling-off period (Schedule 1 of the Regulations covers leisure activities supplied on a specific date). The organiser's refund policy applies instead — see section 5 below.
4 Fees & Payments
The Networker charges the event organiser a service fee of 4% + 20p per ticket sold. Of that, 1.5% + 20p is paid to Stripe to cover secure card processing; the remaining 2.5% is The Networker's platform fee.
- Organisers may choose to absorb the fee or pass it on to the attendee at checkout — this is shown transparently before payment
- All amounts shown to UK attendees are in GBP. Where applicable, VAT is included or shown separately at checkout.
- Payouts to organisers are made via Stripe Connect, typically on a rolling schedule set by Stripe
- The Networker is a disclosed agent for the organiser in collecting ticket revenue. Funds belonging to the organiser are held by Stripe pending payout.
5 Featured Events (Paid Promotion)
Organisers can pay to have their events appear in our Featured Events section and other promoted placements across the site and in our emails. This is a paid promotional service — Featured listings are clearly labelled so attendees know they are seeing paid placement, in line with the Digital Markets, Competition and Consumers Act 2024 and CMA guidance on consumer protection.
- Featured placement does not constitute an endorsement, recommendation or quality check by The Networker
- Pricing, duration and placement options for Featured Events are set out at the point of purchase
- Featured fees are payable in addition to the standard 4% + 20p ticketing fee
- Featured fees are non-refundable once a placement has gone live, unless the placement fails to run for reasons within our control
6 Cancellations & Refunds
Each event organiser sets their own refund policy, which must be displayed on the event listing before you book. Refund requests must in the first instance be sent to the organiser, who is responsible for honouring their stated policy.
- If the organiser cancels the event, they are required to refund attendees in full, including any booking fee charged by us
- If the event is materially changed (e.g. new date, different venue), you are entitled to a full refund if the change is significant
- If the organiser fails to respond within a reasonable time (we suggest 14 days), contact us at hello@the-networker.co.uk and we will help mediate. We may, at our discretion, issue a refund from organiser-held funds.
- Service fees: the platform fee may be retained on completed transactions in line with the organiser's refund policy. This will be made clear at checkout.
- Nothing in this section affects your statutory rights, including the right to a refund where services have not been supplied with reasonable care and skill (Consumer Rights Act 2015) or where you have been treated unfairly
If your card payment was unauthorised, you should also contact your bank to raise a chargeback.
7 For Organisers — Listing Events
- You warrant that you have the right to host the event, that all listing information is accurate, and that the event is lawful
- You must publish a clear refund and cancellation policy before tickets go on sale
- You agree to respond to attendee enquiries and refund requests promptly and fairly
- You are the data controller for attendee data we share with you (names, emails, booking-question answers) and must comply with the UK GDPR
- Prohibited content includes: illegal activity, hate speech, gambling without a licence, age-restricted content without proper verification, or anything that brings the platform into disrepute
- We may, in our sole discretion, remove a listing, withhold payouts pending investigation, or terminate your organiser account.
8 Acceptable Use
When using the platform you agree not to:
- Use the platform unlawfully or in a way that infringes anyone's rights
- Submit false, misleading or fraudulent listings, reviews or bookings
- Resell tickets at a profit without the organiser's written permission, or use the platform to scrape/harvest data
- Send spam, attempt to phish other users, or distribute malware
- Attempt to gain unauthorised access to our systems
- Harass, abuse or discriminate against organisers, attendees or our staff
9 Intellectual Property
The Networker name, logo, platform design, code and content are owned by or licensed to The Networker Group Ltd. You may not copy, reproduce or commercially exploit them without our written permission.
When you upload content (event listings, images, descriptions), you grant us a non-exclusive, royalty-free, worldwide licence to host, display and promote that content on the platform and in our marketing for as long as the listing is live, and for a reasonable period afterwards for archive purposes.
10 Limitation of Liability
Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded by law (including under the Consumer Rights Act 2015).
Subject to that, to the fullest extent permitted by law:
- The Networker does not endorse any organiser, event or business listed on the platform. Listings (including Featured Events) appear because the organiser has chosen to publish them — they are not vetted, recommended or quality-assured by us.
- Reviews and ratings displayed for events and organisers are written by attendees, not by The Networker. They reflect the personal opinions of those attendees, and we are not responsible for their content. We may remove reviews that are unlawful, defamatory or breach our Community Agreement, but we do not edit them or write them on attendees' behalf.
- The Networker is not responsible for the conduct of organisers or attendees, the quality, safety or legality of events listed, or any disputes between users
- We do not warrant that the platform will be uninterrupted or error-free
- We are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity or loss of data
- Our total aggregate liability to any user in any 12-month period is limited to the greater of (a) £100, or (b) the total fees that user has paid us in that period
Important: The contract for any event is between you and the organiser. Featured placement is paid promotion and does not change this – please book at your own discretion.
11 Changes to These Terms
We may update these Terms from time to time. If changes are material, we will notify registered users by email and post a notice on the site at least 14 days before they take effect. Your continued use of the platform after that period constitutes acceptance.
12 Governing Law & Disputes
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers resident in another part of the UK may bring proceedings in the courts of their home jurisdiction.
Before going to court, please contact us at hello@the-networker.co.uk – we'll do our best to resolve any dispute informally. Consumers can also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr, although we are not currently signed up to a specific ADR scheme.
